Frequently Asked Questions

Find answers to common questions about using Used Car Nepal

Safety & Security

🚨 How can I avoid scams when buying or selling a car?

For Buyers:

  • Always inspect the vehicle in person before making payment
  • Verify the seller's identity and ask for original documents
  • Check vehicle history and ownership documents
  • Never send money without seeing the car first
  • Meet in safe, public locations for viewings
  • Bring a knowledgeable friend or mechanic for inspection

For Sellers:

  • Meet buyers in safe, public locations
  • Verify payment before transferring ownership
  • Keep copies of all transaction documents
  • Be wary of overpayment scams or fake checks
  • Trust your instincts - if something feels wrong, walk away
⚠️ What is Used Car Nepal's responsibility in transactions?

Important: Used Car Nepal is a platform that connects buyers and sellers. We are NOT responsible for any transactions, disputes, losses, or issues that occur between users. All deals are handled directly between the buyer and seller. We strongly recommend taking all necessary precautions when meeting and transacting with other users.

🔒 How do I report suspicious listings or users?

If you encounter suspicious activity, you can report it by clicking the "Report" button on any listing or user profile. Our moderation team will review the report and take appropriate action. Common red flags include: unrealistic prices, refusal to meet in person, requests for immediate payment, poor quality photos, or pressured selling tactics.

Buying a Car

🔍 How do I search for cars on Used Car Nepal?

Use our advanced search filters on the homepage to narrow down your options by brand, model, price range, year, fuel type, and location. You can also save your searches to get notified when new matching cars are listed.

💬 How do I contact a seller?

Click on any car listing and use the "Contact Seller" button to start a conversation. Our built-in chat system allows you to communicate directly with the seller while keeping your personal information private until you're ready to share it.

📋 What should I check before buying a used car?

Documents to verify:

  • Original Bluebook (Registration Certificate)
  • Tax clearance certificate
  • Insurance papers
  • Pollution Under Control (PUC) certificate

Physical inspection:

  • Engine condition and any unusual sounds
  • Body condition, dents, rust, or accidents
  • Interior wear and electronic functions
  • Tire condition and alignment
  • Brake system and suspension

Selling a Car

📝 How do I create an effective car listing?

Tips for a great listing:

  • Take high-quality photos from multiple angles
  • Include interior, exterior, and engine photos
  • Write a detailed, honest description
  • Set a competitive but fair price
  • Mention any recent maintenance or repairs
  • Be transparent about any issues or defects
  • Include all relevant specifications
💰 How do I price my car competitively?

Research similar cars on our platform and other marketplaces to understand current market prices. Consider factors like your car's condition, mileage, age, and any modifications or recent maintenance. Price slightly above your minimum acceptable amount to allow room for negotiation.

📊 How does the listing approval process work?

After you submit your listing, the listing will be published immediately. However, if the listing violates any of our guidelines or policies, it may be removed or require edits before it can be published.

Account & Platform

🆓 Is Used Car Nepal free to use?

Yes! Creating an account, browsing listings, and basic features are completely free. We may introduce premium features in the future, but our core marketplace functionality will always remain free for all users.

🔑 How do I create an account?

Click the "Sign Up" button at the top of any page and fill in your basic information. You'll need a valid email address and phone number. After registration, you can complete your profile with additional details to build trust with other users.

🔔 How do notifications work?

You'll receive notifications for important activities like new messages, listing status updates, and saved search alerts. You can customize your notification preferences in your account settings to receive alerts via email or in-app notifications.

Need More Help?

Can't find the answer you're looking for? We're here to help!

Response Time: We typically respond to support queries within 24 hours during business days.

🎯 Quick Safety Tips

🤝

Meet in Person

Always inspect the vehicle in person before making any payment

📄

Verify Documents

Check all vehicle documents and seller identity before proceeding

🏛️

Safe Locations

Meet in public, well-lit areas with good security

💰

Secure Payment

Use safe payment methods and keep transaction records

🕵️

Trust Your Instincts

If something feels wrong, don't hesitate to walk away

📱

Report Suspicious Activity

Use our reporting system if you encounter any issues