Privacy Policy
Your Privacy Matters
Used Car Nepal is committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data.
1 Information We Collect
1.1 Personal Information
When you create an account or use our services, we may collect:
Account Information
- Full name
- Email address
- Phone number
- Username and password
- Profile picture (optional)
Listing Information
- Vehicle details and descriptions
- Photos and videos
- Pricing information
- Location data (city/district)
- Contact preferences
1.2 Communication Data
- Messages sent through our chat system
- Email communications with support
- Feedback and review submissions
- Report submissions
1.3 Technical Information
- IP address and location data
- Browser type and version
- Device information
- Usage patterns and preferences
- Cookies and session data
2 How We Use Your Information
Platform Operations
- Create and manage user accounts
- Process and display listings
- Facilitate communication between users
- Provide search and matching services
Safety & Security
- Detect and prevent fraud
- Monitor for suspicious activity
- Investigate reports and complaints
- Enforce our terms of service
Communication
- Send important account notifications
- Provide customer support
- Send marketing communications (optional)
- Alert about platform updates
- Deliver saved search notifications
Improvement
- Analyze usage patterns
- Improve our services
- Develop new features
- Optimize user experience
- Generate usage statistics
3 Information Sharing
We do not sell your personal information to third parties. We only share information in the limited circumstances described below.
3.1 Public Information
The following information is visible to other users:
- Your display name/username
- Profile picture (if uploaded)
- Car listings you create
- General location (city/district level)
3.2 Limited Sharing
We may share your information only in these specific cases:
Legal Requirements
- Court orders or legal processes
- Law enforcement requests
- Regulatory compliance
- Protection of rights and safety
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change.
4 Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- SSL/TLS encryption for data transmission
- Encrypted data storage
- Regular security audits
- Access controls and authentication
- Secure hosting infrastructure
- Regular security updates
Your Responsibility
- Use strong, unique passwords
- Keep login credentials secure
- Log out from shared devices
- Report suspicious activity
- Review account activity regularly
- Update contact information
While we strive to protect your information, no internet transmission is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.
5 Your Privacy Rights
You have the following rights regarding your personal information:
Access & Control
- Access: View what personal data we have about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Export your data in a readable format
Communication Control
- Opt-out: Unsubscribe from marketing emails
- Notifications: Control notification preferences
- Marketing: Limit promotional communications
- Contact: Choose how others can contact you
How to Exercise Your Rights
To exercise any of these rights, you can:
Email Us
Contact support@usedcarnepal.com
Support
Use our contact form for assistance
Processing Time: We will respond to your privacy requests within 30 days.
6 Cookies & Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.
Essential Cookies
Required for basic functionality:
- Authentication and security
- Form data retention
- User preferences
- Session management
Analytics Cookies
Help us improve our service:
- Usage statistics
- Performance monitoring
- Error tracking
- Feature usage analysis
Preference Cookies
Remember your choices:
- Theme preferences
- Language settings
- Search filters
- Display preferences
Cookie Management
You can control cookies through:
- Browser settings to block or delete cookies
- Our cookie preferences (when available)
- Opt-out tools for third-party analytics
Note: Disabling essential cookies may affect the functionality of our platform. Analytics and preference cookies can be disabled without impacting core features.
7 Third-Party Services
Our platform may integrate with third-party services that have their own privacy policies:
Current Integrations
- Google Services: Analytics
- Email Services: Transactional email delivery
- Security Services: DDoS protection, SSL certificates
Important: When you use third-party services through our platform, their privacy policies apply to data they collect. We encourage you to review the privacy policies of any third-party services you use.
8 Children's Privacy
Age Requirement
Used Car Nepal is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
If we learn that we have collected personal information from a child under 18, we will delete that information immediately. If you believe we have collected information from a child under 18, please contact us immediately at support@usedcarnepal.com.
Parents and guardians are responsible for monitoring their children's internet usage and ensuring they do not provide personal information to our platform.
9 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You
- Email notification for significant changes
- Banner notification on our website
- In-app notifications for major updates
- Updated "Last Modified" date at the top of this page
We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.
10 Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Officer
support@usedcarnepal.com
General Support
support@usedcarnepal.com
Privacy Summary
Secure Data
Your information is protected with industry-standard security
Purpose Limited
We only use your data to provide and improve our services
Your Control
You have full control over your personal information